Run your entire insurance business from one place.
Covra unifies underwriting, policy administration, claims, accounting, CRM and an AI service desk — for insurance companies and brokers, deployed on your own infrastructure or in the cloud.
Every number your teams need, on one canvas
Live portfolio, production and claims dashboards sit next to the operational screens — underwriters, claims handlers, accountants and service agents all work from the same data.
- Real-time production, loss-ratio and collection dashboards
- PCA-aligned general ledger updated automatically on issuance
- ICC regulatory returns and IFRS 17 disclosures generated from the same ledger
- Full audit trail across CRM, underwriting, claims and settings
One platform, every line of business
Motor, medical, life, property and specialty — Covra models the full policy lifecycle so your teams stop switching tools.
Underwriting studio
Products, plans, tariffs, rating variables and per-product form configuration with a visual editor.
Policy administration
Quotations, issuance, endorsements, renewals and dispatch with full audit trails.
Claims management
FNOL to settlement with experts, workshops, TPA, ex-gratia payments and reinsurance recoveries.
Accounting engine
PCA-aligned GL, premium invoicing, commissions, cheque management and IFRS 17 disclosures.
CRM & communication center
Leads, opportunities and a shared inbox across WhatsApp, SMS, Gmail and Microsoft 365.
AI bot & agent copilot
A knowledge-base bot that answers customers automatically and hands off to the right team when it can't.
AI across CRM and ticketing
One AI engine serves both the CRM inbox and the service desk — grounded in your own knowledge base, and able to run fully offline on-premise.
Automatic replies
The bot answers customer questions on WhatsApp, email and the portal using your approved knowledge base.
Smart hand-off
When the answer isn't in the knowledge base, the ticket is escalated and routed to the right agent or CRM group.
AI triage
Incoming tickets are classified by category, priority and sentiment before an agent opens them.
Agent copilot
Drafted replies, conversation summaries and next-best-action suggestions inside every ticket.
Knowledge gap analytics
Unanswered questions are clustered so you can turn them into new articles in a click.
Offline-capable AI
Run on managed AI in the cloud or on a local model on your own servers — no data leaves your network.
Service desk built for insurance
SLA engine
Business-hours SLAs, breach escalations, pause/resume and priority-based targets.
Omnichannel tickets
Email, WhatsApp, SMS and web portal all land in one queue with full history.
Routing to CRM groups
Rules by category, channel, priority or keyword send renewals, claims or leads to the right team.
Macros, merge & time tracking
One-click responses, ticket merge/split and billable time logging per agent.
Workflow rules builder
No-code on-create, on-update and time-based automations with notifications and webhooks.
Multilingual
English, Arabic and French interfaces with full right-to-left support, including AI replies.
New in Covra
The latest release pushes AI, document automation and multi-tenant governance deeper into daily operations.
AI motor quotation on WhatsApp
A customer sends a voice note, an Arabizi message or a photo of their car card — Covra extracts the data, prices it with your own engine and sends back a branded PDF quotation.
Clearance & conflict checking
Before a quotation leaves the building, Covra returns CLEAR, REVIEW or BLOCKED with the matched customers, open submissions, in-force risks and broker-ownership conflicts.
Policy builder & document designer
Drag-and-drop template designer for policy schedules, certificates and letters, with conditional blocks and per-product print packs.
Policy packages & vignettes
Link policies into packages and manage vignette serial stock, batch printing and replacements end to end.
Lebanese payroll engine
NSSF caps, cumulative income-tax withholding, salary-advance recovery and a per-payslip PDF with taxable and CNSS breakdowns.
Multi-tenant platform console
Run several insurers or brokerages on one installation with per-tenant branding, module licensing and a super-admin console.
"We replaced five internal systems with Covra. Underwriters, claims and finance finally speak the same language."
See Covra with your own book.
30-minute walkthrough using anonymised data from your portfolio.